InkForged Lab Return & Refund Policy

Last Updated: September 9, 2026

We want you to be satisfied with your InkForged Lab Purchase. Please review our return and refund policy before placing your order.

Returns

We accept returns on eligible non-custom items within 14 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unused
• Unwashed
• In its original condition
• Free from stains, odors, pet hair, deodorant marks, or other signs of wear
• Accompanied by order number or proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

Made-to-Order Apparel

Most InkForged Lab apparel is produced after an order is placed. Made-to-order standard designs are still considered non-custom merchandise unless otherwise identified as Final Sale.

Eligible made-to-order standard items may be returned or exchanged within 14 days of delivery, provided they meet the return conditions listed above.

Custom or personalized merchandise is subject to the separate policy below.

Custom & Personalized Orders

All custom and personalized merchandise sales are final and cannot be returned or exchanged because these items are created specifically for the customer.

Custom and personalized merchandise includes but is not limited to:

• Custom names or wording
• Customer-provided photographs
• Customer-provided logos or artwork
• Personalized designs
• Special request graphics
• Custom modifications requested by the customer

If your custom order arrives damaged, defective, or different from what was approved or ordered, please contact us so we can make it right.

Exchanges

Eligible non-custom items may be exchanged for another available size within 14 days of delivery.

Items must be unworn, unused, unwashed, and in their original condition.

Customers are responsible for return shipping costs when requesting an exchange because the incorrect size was selected at the time of purchase.

Replacement sizes are subject to availability.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your merchandise is damaged, defective, or you receive the wrong item, please contact InkForged Lab as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photograph showing the problem

If the error resulted from an error by InkForged Lab, we will provide an appropriate replacement, exchange, or refund at no additional shipping cost to you.

Return Shipping

Customers are responsible for return shipping costs for standard returns and size exchanges unless the item was damaged, defective, or incorrectly fulfilled by InkForged Lab.

We recommend using a trackable shipping method when returning merchandise.

InkForged Lab is not responsible for return packages that are lost or damaged while in transit back to us.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless the return resulted from an error by Inkforged Lab or the merchandise arrived damaged or defective.

Final Sale items

Items clearly identified as Final Sale at the time of purchase cannot be returned or exchanged.

Custom and personalized merchandise is also considered Final Sale.

This does not apply to merchandise that arrives damaged, defective, or incorrectly fulfilled by InkForged Lab.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because most InkForged Lab is made to order, cancellation may not be possible once production has begun or production materials and transfers have been ordered for your purchase.

Custom or personalized orders may not be eligible for cancellation once design preparation, approval, or production has begun.

Contact Us

If you have questions about a return, exchange, refund, or your order, please contact:

 InkForged Lab

Email: benagri@inkforgedlab.com

Website: inkforgedlab.com                                                                        

Please include your order number when contacting us about an existing order.